1. Where is my
order? Back
to Top
- Please allow 1-3 business days for processing
your order unless the products specified the
approximate date that they will be shipped.
- Please note that business days are Monday
- Friday.
- Orders placed on Friday will take 2 more
days to process because we are closed on the
weekends.
- Once the order was shipped, you will be getting
a tracking number through e-mail.
- You may also check the order status on our
website.
2. Are your products new?
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- Yes, all of our products are BRAND NEW unless
specified.
3. Can I pick up an order at your store?
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- Unfortunately, we are an online company located
in California and currently do not offer pick
up options. However, most orders in California
usually receives in 1-3 business days depending
on the city.
4. What shipping carrier do you use?
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- We use 3 different carriers to ship our products:
Fedex, UPS, or USPS.
5. Is DDRDancing.com Secure?
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- Yes, DDRDancing.com provides SSL technology
(the same technology that banks uses) during
checkout, so that all information entered on
our website is 100% secure.
6. What are my payment options?
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- We accept Visa, Mastercard, American Express,
Discover, and Paypal.
7. Do you charge sales tax?
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- We only charge sales tax to packages that
are billed or shipped to California.
8. What is your return policy?
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- We offer a 30 day return policy (from the
date of the shipment). Please see our return
policy page. You must request for a return
authorization number before returning any packages.
9. Is it safe to enter my credit card information
on your website? Back
to Top
- Yes, our website has Secure Socket Layer
(SSL) technology (the same technology that banks
use), which will make it impossible for anyone
to steal your information.
11. Do you accept Paypal?
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- Yes, we do. Please choose the Paypal button
at the shopping cart page to submit your order
via Paypal.
12. Do you ship internationally?
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13. Does DDRDancing.com sell or release my
personal information?
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- DDRDancing.com respects your privacy. We
will not under any circumstances sell or release
your information to anyone. All of the information
obtained from our web site, will be used for
processing purposes only. The only e-mail you
will receive from DDRDancing.com will be in
regard to your order, RMA status and other information
you may have requested.
14. If I lose my order #, where can I get
it? Back
to Top
- You can locate your order # on the shipping
label of the package. If it is shipped by Fedex,
please click
here to see the Fedex Label. The order #
or invoice # will be where the label shows INVOICE
#. If your order was shipped via USPS, click
here to see the USPS label. The order #
or invoice # will be between the brackets. Or
you may contact us with your billing zip code
and e-mail address so that we can check it for
you.
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